Contact us

Operating hours from 9 AM until 6 PM CAT time on business days.

General Queries

info@hibacci.co.za

Order Queries

support@hibacci.co.za

WhatsApp us

Got a question?
No problem.

Do I need to link my bank account?

No, you don’t, you will be paying through a secured payment gateway called PayFast, you personal banking details won’t be stored on the site

How do I track my order?

Once you have placed your order you will receive an order confirmation through email. We will process the order for you as soon as possible to ensure fast delivery. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you.

If you haven’t received an order confirmation, please first check if your payment went through and contact us immediately.

What is your returns policy?

If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order.

Can I cancel my order?

Once an order is placed we instantly process your order to ensure the quickest delivery possible.

However, if you wish to cancel your order, please contact us immediately. We will look into the status of your order to determine if your order can be cancelled.